Customer Engineering Intern

Position: Customer Engineering Intern
Location: Naucalpan de Juarez, Mexico
Duration: 1 year
Education Recommendations: Currently pursuing a degree in Telecommunications Engineering, Information Technology, Computer Science, Electrical Engineering, or related fields
Please note: This opportunity is exclusively for active undergraduate students

Role Overview:
Join Nokia as a Customer Engineering Intern and gain valuable hands-on experience by partnering with key telecommunications customers to transform their network requirements into customized Nokia IP solutions. You will support quoting processes, facilitate efficient order execution, and collaborate with cross-functional teams to ensure customer satisfaction and operational excellence. This internship offers a unique opportunity to work with innovative technologies in a dynamic environment, contributing to impactful projects that drive real business value.

About the Team:
You will be part of the Network Infrastructure (NI) business group, working closely with a passionate team focused on Nokia’s leading Service Router products. Our team bridges the gap between customer needs and technical solutions through both pre-sales and post-sales support, delivering high-quality network solutions that enhance customer experiences. We foster an inclusive and empowering work culture that encourages autonomy, creativity, and continuous learning, while providing the mentorship and resources necessary for you to thrive and grow professionally.

Apply today and take the first step towards an exciting career in telecommunications engineering with Nokia.

As part of the team, you will have to:

Translate network requirements based on customer input into specific Nokia IP solutions.
Generate quotations based on a pre-negotiated price list for our main customers.
Transform commercial configurations sold to customers into logistical items for ordering through Nokia ERP.
Facilitate smooth order execution by providing detailed lists of hardware and software.
Support operational efficiency to avoid delays in delivering the right equipment to customers..
Ensures operational efficiency in order to avoid delays in delivering the right equipment to our Customers.

What is Nokia looking from me:

Fluency in English for effective communication with customers and teams.
Highly motivated with a positive "can-do" attitude to drive success and overcome challenges
Strong problem-solving skills for efficient issue resolution.
Excellent communication skills for clear and effective interaction with team members and stakeholders.
Collaborative team player contributing to collective success.
Ability to build high-level skills independently for continuous professional growth and development
Customer-oriented mindset focused on meeting needs and ensuring satisfaction.

It would be nice if you also had:

Knowledge of programming languages beneficial for problem-solving.
Proficiency in Office 365, especially in Excel and PowerBI.
Insight into sales processes and business development strategies.