IT SUPPORT ASSISTANT

Key Responsibilities
First-Level Technical Support: Handle technical support requests (tickets, calls, emails). Diagnose and resolve common software (e.g., Microsoft Office, operating systems), hardware (e.g., laptops, printers), and connectivity issues.
Incident Management: Document each incident in the ticketing system, providing complete follow-up until resolution. Escalate complex issues to higher support levels or other IT teams.
Preventive Maintenance: Perform basic equipment maintenance and configuration tasks. Install and update software to ensure all systems function correctly.
User Management: Assist in the creation, modification, and management of user accounts, permissions, and passwords.
Training: Provide guidance and basic support to users on the use of company technologies and tools.
Technical Skills:

Solid knowledge of operating system configuration and troubleshooting (Windows 10, macOS).
Proficiency with the Microsoft Office 365 suite and its applications.
Basic understanding of networks (TCP/IP, Wi-Fi).
Soft Skills:

Service Orientation: Friendly and patient attitude to interact with users of varying technical knowledge levels.
Communication: Ability to explain technical concepts clearly and simply.
Proactivity: Ability to anticipate problems and seek solutions independently.